Refund & Cancellation Policy
Effective for all reservations made with VIP Black Car LA.
1. Free Cancellation Window
Reservations may be cancelled free of charge up to 24 hours before the scheduled pickup time. A full refund is issued to the original payment method through Stripe.
2. Late Cancellations
Cancellations made less than 24 hours before pickup are non-refundable. Your chauffeur and vehicle have already been committed to your reservation and can no longer be reassigned. You may reschedule the trip once at no extra charge, subject to availability.
3. No-Shows
If the chauffeur waits at the pickup location for the complimentary period (15 minutes for standard pickups, 60 minutes for airport arrivals) without contact, the trip is treated as a no-show and the full fare is non-refundable.
4. How to Cancel
- Use the cancellation link in your booking confirmation email.
- Call +1 310 776 15 20 (24/7 dispatch).
- Email info@vipblackcarla.com with your booking code.
5. Refund Processing
Approved refunds are issued to the original payment card through Stripe. Refunds typically appear on your statement within 5 to 10 business days, depending on your card issuer. VIP Black Car LA does not hold or delay refunds — timing is controlled entirely by your bank.
6. Service Issues
If you experienced a service issue with a completed ride — vehicle condition, chauffeur conduct or route problems — contact us within 7 days at info@vipblackcarla.com. We review each case individually and may issue a partial or full refund at our discretion.
7. Force Majeure
We do not refund cancellations caused by conditions outside our reasonable control — weather closures, natural disasters, civil disturbance, road closures or airline events. When possible we will re-route or reschedule your trip at no extra cost.
8. Contact
VIP Black Car LA · Los Angeles, California
Phone: +1 310 776 15 20 · Email: info@vipblackcarla.com