Limousine Service Agreement & Cancellation Policy

1. The Agreement

By completing payment for a reservation, you ("Client") enter into a binding chauffeured transportation agreement with Vip Black Car LA ("Carrier"). This agreement is governed by the laws of the State of California and CPUC regulations applicable to Charter-Party Carriers of Passengers.

2. Cancellation Policy (24-Hour Rule)

• More than 24 hours before pickup: Full refund to the original payment method via Stripe.
• Less than 24 hours before pickup: 100% of the booking total is non-refundable. The vehicle and chauffeur are already reserved for your time slot. You may reschedule once at no extra charge, subject to availability.
• No-show: If the chauffeur waits at the pickup location for 15 minutes (60 minutes for airport pickups) without contact, the trip is considered a no-show and the full fare is charged.
• Cancellations must be requested by phone (+1 310 776 15 20) or via the cancellation link in your confirmation email. See our full Refund Policy for how refunds are processed.

3. Wait Time & Changes

• Complimentary wait time: 15 minutes for standard pickups, 60 minutes for airport arrivals.
• Additional wait time billed at the hourly rate of the booked vehicle, prorated in 15-minute increments.
• Route changes, extra stops, or destination updates may adjust the final fare.

4. Conduct & Vehicle Care

• Smoking, vaping, and illegal substances are strictly prohibited in all vehicles.
• Open alcohol is permitted only for passengers 21+ in compliance with California law.
• Client is responsible for damage caused by passengers, including a $350 cleaning fee for spills, sickness, or excessive soiling.
• The chauffeur reserves the right to refuse or terminate service for unsafe, threatening, or unlawful behavior, with no refund.

5. Liability

Carrier maintains commercial auto liability insurance as required by CPUC. Carrier is not liable for delays caused by weather, traffic, road closures, accidents, acts of God, or other conditions beyond reasonable control. Carrier is not responsible for items left in the vehicle; lost-and-found requests are handled on a best-effort basis.

6. Payment

All payments are processed securely by Stripe in US Dollars. The total displayed at checkout is the final fare except for additions described in Sections 3 and 4 (wait time, extra stops, damages, cleaning).

7. Child Safety

California law requires appropriate child safety seats for passengers under 8 years old or under 4'9". Client must request a child seat at booking time or provide their own; Carrier is not liable for transport without a properly installed seat.

8. Privacy

Contact information collected at booking is used only to deliver the requested transportation service and send trip confirmations and receipts. We never sell rider data.

9. Contact

Vip Black Car LA · Los Angeles, California
Phone: +1 310 776 15 20 · Email: info@vipblackcarla.com